Zan89 is committed to protecting your personal information to the highest security standards. This document transparently explains how we collect, use, store, and safeguard your data.
Six core principles that form the foundation of zan89's data protection
All data transmitted between your device and zan89 servers is protected with SSL 256-bit encryption — the same standard used by leading financial institutions.
Zan89 has never and will never sell, rent, or share your personal information with third parties for marketing purposes without your explicit consent.
Your data is stored on servers protected by multi-layered firewalls, strict access controls, and round-the-clock security monitoring 24 hours a day.
You have the full right to access, modify, or request the deletion of your personal information at any time through our support team.
Zan89's Privacy Policy fully complies with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international data protection regulations.
In the event of any security incident involving your data, zan89 will notify you within the timeframe required by applicable law.
When you interact with the zan89 platform, we collect several categories of information to ensure our services run smoothly and securely. The information we collect falls into two main categories:
Information you provide directly:
Information collected automatically:
All information collected by zan89 is used solely for legitimate and transparent purposes. The following are the primary purposes for which your data is used:
| Purpose of Use | Description | Legal Basis |
|---|---|---|
| Account Management | Creating, verifying, and maintaining your member account | Contract performance |
| Transaction Processing | Processing deposits, withdrawals, and wagering activity | Contract performance |
| KYC Verification | Verifying the identity and age of legitimate users | Legal obligation |
| Platform Security | Detecting and preventing fraud and illegal activity | Legitimate interest |
| Customer Support | Responding to inquiries and resolving technical issues | Contract performance |
| Direct Marketing | Sending promotions and exclusive offers (with consent) | Consent |
Zan89 will not use your data for any purpose beyond those stated above without first obtaining your renewed consent.
Zan89 takes seriously its responsibility not to disclose your personal information to third parties without strong justification. However, there are specific situations where sharing information is necessary:
The zan89 platform uses cookies and similar tracking technologies to enhance the user experience, maintain session security, and understand platform usage patterns. There are three types of cookies we use:
You can manage your cookie settings through your web browser at any time. Please note that disabling certain cookies may affect the functionality of some parts of the platform.
The security of your data is zan89's top priority. We implement a comprehensive range of technical and organizational measures to protect your information from unauthorized access, loss, or misuse:
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal information held by zan89:
You may request a copy of all personal information we hold about you at any time.
You may request the correction of any inaccurate or incomplete information in your records.
You may request the deletion of your data, subject to applicable legal retention obligations.
You may object to the processing of your data for direct marketing purposes at any time.
You may request your data in a structured, machine-readable format for transfer to another platform.
You may request that we restrict the processing of your data under certain circumstances provided by law.
To submit any request related to the above rights, please contact our privacy team via 24/7 live chat or the zan89 support email. We will process your request within 30 days of receipt.
Zan89 retains your personal information only for as long as needed to fulfil the purpose of collection, or as required by law. Our data retention guidelines are as follows:
Once the retention period has expired, your data will be securely deleted or anonymised so that it can no longer be linked to your identity.
The zan89 platform is integrated with several third-party service providers, including payment providers, game providers, and customer support tools. Each provider has its own privacy policy governing how they handle your data.
Zan89 is not responsible for the privacy practices of those third parties. That said, we only work with providers that have undergone rigorous security assessments and adhere to high data protection standards. We encourage you to read the relevant provider's privacy policy when interacting directly with their services.
The zan89 platform is intended solely for adult users aged 18 and above. We do not knowingly collect or process any personal information from individuals under the age of 18.
If we determine that a child's information has been collected without parental or guardian knowledge, we will take immediate steps to delete that information and close the associated account. Parents or guardians who become aware that their child has registered on this platform are encouraged to contact us promptly.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how zan89 handles your personal information, please do not hesitate to contact us.
The zan89 Data Protection Team is ready to assist you through the following channels:
We are always committed to resolving any issues in a fair, transparent, and timely manner. Your trust is our most valued asset, and we take every concern you raise seriously.
Join over 500,000 zan89 members who have trusted our platform for a safe, fair, and enjoyable betting experience in Malaysia.